Privacy Policy

Who We Are

HMO London is a specialist property management brand providing professional HMO management services across London.

Our website address is: https://hmolondon.co.uk

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, register as a tenant, submit a property or communicate with us.

Information We Collect

We may collect personal information that you provide directly to us through our website forms, enquiries or other communications. This may include:

• Your name
• Email address
• Telephone number
• Property details and address information
• Landlord, investor or tenant information
• Information provided through property management enquiries
• Documents or files you choose to submit
• Details contained within correspondence with us
• Technical information such as your IP address, browser type and device information

We only collect information that is necessary to provide our services, respond to enquiries, manage properties and meet our legal obligations.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Assess properties submitted for management
• Process landlord and tenant enquiries
• Arrange calls, meetings, viewings or appointments
• Provide HMO property management services
• Communicate with landlords, tenants, contractors and relevant service providers
• Maintain service records
• Improve our website and customer experience
• Prevent fraud, misuse and security risks
• Meet legal, regulatory and compliance requirements

We process personal information only where we have a lawful basis to do so under applicable UK data protection legislation.

Property and Tenant Enquiries

When you submit information through our website forms, we collect the information provided so that we can review your enquiry and contact you regarding our services.

Please ensure that any information submitted is accurate and that you have permission to provide any information relating to another person or property.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour, remember preferences and improve user experience.

Some cookies may be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings. Where required, non-essential cookies will only be used with your consent.

Embedded Content and Third-Party Services

Our website may include embedded content such as videos, images, forms, maps or links from third-party websites.

Embedded content from other websites may operate in the same way as if you visited the external website directly. These websites may collect information, use cookies or track interactions according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party websites you visit.

Who We Share Your Information With

We do not sell, rent or trade personal information.

We may share information where necessary with trusted third parties involved in delivering our services, including:

• Property-related service providers
• Contractors and maintenance providers
• Technology and software providers
• Professional advisers
• Legal, regulatory or government authorities where required

Any third party processing personal information on our behalf is expected to handle that information securely and in accordance with applicable data protection laws.

How Long We Retain Your Information

We retain personal information only for as long as necessary for the purpose it was collected, including providing services, maintaining business records and meeting legal or regulatory requirements.

When information is no longer required, it will be securely deleted, anonymised or disposed of appropriately.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your personal information where applicable
• Withdraw consent where processing is based on consent

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or data processing practices.

Any updates will be published on this page.

Last updated: September 2026